Ampersand

Embedded Operator Model

Embed. Build. Operate.

We work inside your team, own a defined workflow, and improve it continuously. The goal is not a slide deck. It is a workflow that runs better every week.

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Three phases

01

Embed

1–2 weeks

We map the workflow, align stakeholders, and set the operating cadence.

  • Workflow mapping Current process, bottlenecks, and success metrics
  • Data and tool audit Systems, constraints, and access requirements
  • Operating plan Cadence, ownership, and communication rhythm
  • Success baseline Starting metrics and improvement targets
02

Build

2–4 weeks

We implement inside your live environment and iterate with your team.

  • Production implementation Integrated with existing tools and data
  • Rapid iteration Weekly improvements based on observed usage
  • Quality and safeguards Testing, guardrails, and failure handling
  • Team adoption Hands-on rollout with the people doing the work
03

Operate

Ongoing

We own day-to-day operation, monitor outcomes, and keep improving performance.

  • Run and monitor Monitoring, alerts, and operational review
  • Continuous improvement Prompt, logic, and workflow tuning
  • Documentation and enablement Clear runbooks and team training
  • Escalation support Fast fixes and decision support when edge cases appear

What your embedded operator can own

Copilot operations

Operate AI assistants for support, sales, ops, and internal workflows.

  • Prompt and policy updates
  • Knowledge freshness and guardrails
  • Performance review with your team

Workflow automation

Own repetitive automation flows such as intake, triage, document processing, and routing.

  • Human-in-the-loop approvals
  • Exception handling and fallbacks
  • End-to-end accountability

Knowledge operations

Run search and retrieval across documents, wikis, and internal systems.

  • Source onboarding and governance
  • Access-aware retrieval
  • Traceable answers with citations

Integrations and reliability

Connect AI capabilities to your stack and keep operations stable.

  • CRM, helpdesk, and ERP connections
  • Internal tools, APIs, and webhooks
  • Monitoring and reliability controls

Need an operator for a workflow?

Tell us what needs ownership and we will map an embedded engagement.

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